Centralized, Remote IT Asset and Printer Management and Monitoring from ETSec
ETnavigator™ provides asset management, status monitoring and proactive problem resolution tools for managing a remote fleet of communications and printing equipment. ETnavigator is offered as a fully-managed service to enterprises tasked with supporting highly-distributed networks.
The ETnavigator fleet management system’s asset management tools allow enterprises to track and report on specific client product assets, including site demographics and the movement of devices from site to site.
ETnavigator communicates with a widely dispersed fleet of communications and printing equipment, including ETSec’s ETpilot™, printers and legacy communications devices, to monitor – and proactively manage - device status.
Providing a dashboard view of fleet status, ETnavigator provides help-desk and support personnel with easy-to-interpret status information on devices connected by dial-up or Internet and even when installed behind a corporate firewall or when using a dynamic IP address.
ETnavigator also provides automated alerts. When a remote device has been in an error condition for more than a certain, configurable length of time, ETnavigator will automatically generate an email or FAX alerting the remote user, as well as the company support team, of the issue. Details within the notification include the steps necessary to resolve the issue detected. ETnavigator combines an IT technical knowledge base with the automated alert system to make support of remote devices proactive and even self-correcting.
Some of the many benefits of ETnavigator are:
- Reduces losses and decreases the complexity of managing remote equipment by collecting and centralizing the information necessary to positively manage those distributed assets
- Increases uptime and decrease support costs by monitoring the “health” of remote equipment, providing proactive notification of any conditions that require intervention
- Reduces help desk calls by providing information and instructions for resolution directly to the remote locations, if desired
- Monitors consumables usage in real-time, resulting in increased client satisfaction and decreased costs of managing remote printers – even to remote sites that are not on a network
- Decreases IT support costs by monitoring and providing for centralized management of remote configurations.
ETnavigator is the definitive service for monitoring, managing and supporting devices and printers throughout a widely-distributed network.